Phone: 616-754-0022
Monday - Friday 9am - 7pm | Saturday 9am - 6pm | Sunday 9am - 5pm
Store Policies
Please Note: The policies outlined on this page are subject to change at any time without prior notice. While we strive to keep this information current, we encourage customers to contact us directly with any questions or to confirm the most up-to-date store policies.
​
Hilltop Sports reserves the right to interpret and apply these policies at its sole discretion. In the event of discrepancies between posted policies and in-store communication, the latter shall prevail.
Return Policy
At Hilltop Sports, we are committed to offering quality products and excellent service. If you are not fully satisfied with your purchase, we’re here to help.
​
Return Eligibility
-
Returns must be initiated within 30 calendar days of receiving your item.
-
To be eligible for return, the item must be:
​-
Unused and/ or in like-new condition
-
Returned in its original packaging, with all tags, accessories, and documentation
-
Accompanied by a receipt or valid proof of purchase
-
Returns made without a receipt may be denied or refunded as in-store credit, at the discretion of Hilltop Sports.
If a return is sent by mail, please allow 7–14 business days for processing after we receive and inspect the item.
Note: If your purchase included a discount or promotional offer, you will only be refunded for the amount paid at the time of purchase, not the item’s original or full retail price.
​
Non-Returnable Items
Certain items are not eligible for return under any circumstances:
-
Firearms and ammunition
-
Items that are damaged, modified, or not in their original condition
-
Sale or clearance items
-
Gift cards
-
Custom-made or personalized items (unless received damaged or defective)
How to Initiate a Return
To initiate a return:
-
Visit our store or contact our customer service team to begin the process.
-
Provide your receipt or order confirmation.
-
Repack the item securely, ideally in the original packaging.
-
Ship returns to:
Hilltop Sports
Attn: Returns Department
13700 14 Mile Rd NE
Greenville, MI 48838
​
We recommend using a trackable and insured shipping method. Hilltop Sports is not responsible for lost or damaged return shipments.
Customer Data & Biometric Information Policy
At Hilltop Sports, we are committed to protecting the privacy and security of our customers’ personal information. As a licensed firearms dealer and trusted retailer, we collect certain sensitive information to comply with federal and state regulations, particularly for the purchase and transfer of firearms, suppressors, and other NFA-regulated items.
This policy explains what we collect, how we use and protect it, and your rights as a customer.
​
Information We Collect
As part of our compliance and customer service procedures, we may collect and store the following types of information:
-
Full name
-
Mailing and physical address
-
Phone number and email address
-
Date of birth (month and year)
-
Driver’s license or other government-issued identification
-
Facial images or photographs
-
Fingerprints
-
Social Security Number (full or partial, as required by law)
-
PIN numbers and passwords, when customers are required to enter them directly on secure in-store systems
This information is collected when legally required, especially during background checks, ATF Form 4473 submissions, NFA item purchases, and other regulated transactions.
​
Why We Collect This Information
We collect personal and biometric data for the following lawful and business-related purposes:
-
To verify identity during regulated firearm and NFA item purchases
-
To comply with federal, state, and local firearms laws and reporting requirements
-
To ensure lawful completion of required forms, such as ATF Form 4473 and NFA-related documentation
-
To maintain transaction records as required by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)
-
To provide high-quality, secure customer service
We do not collect biometric or personal identification data for marketing or resale purposes.
​
Data Security & Storage
Hilltop Sports & Hilltop Arms implements robust safeguards to ensure your data remains protected:
-
All sensitive information is stored securely using encryption, access restrictions, and physical safeguards
-
Any biometric data (e.g., fingerprints, facial images) is retained only for as long as necessary to fulfill legal or regulatory requirements and is securely deleted thereafter
-
PINs and passwords entered by customers on store terminals are not stored or recorded by Hilltop Sports
We partner with compliant third-party service providers, including point-of-sale and governmental background check systems, that meet or exceed industry standards for data security.
Disclosure of Information
We do not sell or share your personal or biometric information with third parties, except as required by:
-
Federal or state law
-
Law enforcement or government agency requests
-
Compliance audits related to our Federal Firearms License (FFL)
Your Rights and Choices
You have the right to:
-
Request access to your personal data on file
-
Request correction or deletion of certain records (where legally permissible)
-
Decline the collection of biometric data when not required for legal compliance
If you have questions about how your data is collected, stored, or used—or wish to request access to your information—please contact us directly through our Contact Us page or by visiting the store.
We take your trust seriously and are committed to handling your information with integrity and care.
Hilltop Sports & Hilltop Arms
13700 14 Mile Rd NE
Greenville, MI 48838
Phone: (616) 754-0022
Special (Custom) Order Policy
At Hilltop Sports & Hilltop Arms, we’re proud to offer special order services to help customers access items that are not part of our regular inventory. Whether you're ordering a specific firearm, accessory, or custom product, our goal is to ensure a smooth and transparent process.
​
Down Payment Requirement
All special orders require a non-refundable deposit of 10% of the total order value at the time the order is placed. This deposit secures the item and covers the administrative and processing costs involved in ordering, handling, and reserving the product on your behalf.
Payment & Pickup Terms
-
The remaining balance is due in full upon item arrival and prior to transfer or shipment.
-
Items must be picked up and paid in full within 7 calendar days of notification of arrival.
-
Hilltop Sports & Hilltop Arms is not responsible for delays caused by manufacturers, distributors, or shipping carriers; however, we will communicate estimated timelines to the best of our ability.
Cancellations & Defaults
-
All special orders are final. Cancellations are not accepted once the order has been placed with a distributor or manufacturer.
-
The 10% deposit is non-refundable, even in the event of cancellation or customer non-responsiveness.
-
Failure to complete payment or pick up the item within the required 7-day window will be considered a default.
-
In the event of default, the item may be returned to general inventory or reallocated.
-
The customer forfeits the deposit and any claim to the item.
-
Additional restocking or cancellation fees may apply depending on the item or supplier terms.
-
Exceptions
If a special order item arrives damaged or defective, we will work directly with the manufacturer or distributor to resolve the issue. In such cases, replacement or warranty resolution will be handled in accordance with the manufacturer’s policies.
Non-Returnable Items
Special order items are not eligible for return or exchange, unless otherwise guaranteed in writing at the time of order. This includes, but is not limited to:
-
Custom or personalized items
-
Firearms and NFA-regulated products
-
Non-stock optics, accessories, and serialized components
Questions or Assistance
If you have questions about availability, timelines, or eligibility, our team is here to help guide you through the process.
Hilltop Sports
13700 14 Mile Rd NE
Greenville, MI 48838
Phone: (616) 754-0022
Firearms Transfer & Purchase Eligibility Policy
At Hilltop Sports & Hilltop Arms, we are a licensed Federal Firearms License (FFL) holder and comply fully with all federal, state, and local laws governing the sale and transfer of firearms. This policy outlines the requirements and procedures for both purchasing firearms from us and receiving firearm transfers through our store.
​
Firearms Purchase Eligibility
To purchase a firearm in-store, you must meet the following legal requirements:
-
Be at least 18 years old to purchase a long gun (rifle or shotgun)
-
Be at least 21 years old to purchase a handgun or any lower receiver
-
Possess valid, government-issued photo identification
-
Successfully complete a background check as required by the National Instant Criminal Background Check System (NICS), unless a qualifying exemption applies (e.g., valid CPL in Michigan)
Buyers are solely responsible for knowing and complying with their own state and local laws regarding firearm ownership, transportation, and storage.
Firearms Transfers (Incoming FFL Transfers)
We accept FFL transfers from other dealers on behalf of customers. To ensure a smooth and legal transfer, please review the following requirements:
Transfer Requirements:
-
Transfers must be sent from another licensed FFL dealer; we do not accept private-party shipments.
-
You must provide advance notice of the incoming transfer, including your full name, contact info, and the item(s) being sent.
-
A valid government-issued photo ID must be presented at the time of pickup.
-
You must complete a 4473 Form and pass a NICS background check before any firearm will be released.
Transfer Fees:
-
A standard transfer fee applies to all incoming firearms. Please contact us for current rates.
-
NFA items may incur additional administrative or storage fees.
Storage & Unclaimed Transfers:
-
Firearms must be picked up within 14 days of arrival, unless otherwise agreed in writing.
-
Firearms left beyond this window may be subject to storage fees or returned to sender at your expense.
-
Hilltop Sports & Hilltop Arms is not responsible for transfer items left unclaimed beyond 30 days.
​
Important Notes
-
We reserve the right to refuse any firearm transfer or sale at our discretion if it appears to violate any applicable law or policy.
-
All firearm sales and transfers are final. Once a firearm is transferred to a customer, it cannot be returned.
-
If you are denied by NICS, you will still be responsible for the transfer fee and may incur a restocking or return shipping fee if the item must be returned to the sender.
If you have questions about eligibility, transfer procedures, or how to initiate a transfer, our staff is happy to assist you:
Hilltop Sports
13700 14 Mile Rd NE
Greenville, MI 48838
Phone: (616) 754-0022
Sale Item Policy
All sale and promotional offers are valid in-store only while supplies last. Quantities are limited and available on a first-come, first-served basis.
-
No holds, rain checks, or price adjustments will be issued on sale items.
-
All marked sale items are final sale and not eligible for return or exchange.
-
Sale pricing cannot be combined with other discounts or promotions.
-
Some exclusions and restrictions may apply.
Hilltop Sports reserves the right to modify or cancel any promotion at any time without prior notice.
Shipping Policy
Hilltop Sports strives to process and ship all orders promptly and securely.
-
Orders typically ship within 1–5 business days from in-store inventory or warehouse stock
-
We use UPS, FedEx, or USPS, depending on item type and destination
-
Firearms will only be shipped to a licensed Federal Firearms License (FFL) dealer. Customers must provide FFL transfer information at the time of purchase.
-
Firearms and ammunition shipments will require an adult signature upon delivery
-
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses due to incorrect addresses
-
Tracking information will be provided when available
All shipments are subject to carrier terms and may be delayed due to weather, holidays, or other unforeseen factors.
Restricted Area Policy
For the safety, security, and insurance compliance of our facility, customers and non-staff individuals are not permitted in restricted areas without staff supervision.
Restricted areas include, but are not limited to:
-
The bow repair and tuning rooms
-
Behind the firearms counter, office area, and vault
-
The basement and storage areas
-
Any employee-only workspaces
Access to these areas is strictly limited to authorized personnel. Customers may only enter when escorted by a Hilltop Sports staff member.
This policy is in place to protect our customers, staff, merchandise, and comply with insurance and liability requirements. We appreciate your cooperation and understanding.
In-Store Behavior & Conduct Policy
Hilltop Sports is committed to providing a safe, respectful, and welcoming environment for all customers and staff. The following behaviors are strictly prohibited:
-
Harassment, intimidation, or abusive language
-
Unsafe handling of firearms or equipment
-
Tampering with merchandise or entering restricted areas without permission
-
Theft, fraud, or deceptive behavior of any kind
We reserve the right to refuse service or ask individuals to leave the premises for any behavior that violates these standards.
Concealed carry is welcome where permitted by law, but no loaded firearms are allowed to be handled inside the store unless by law enforcement or with staff approval.
Privacy & Cookie Policy
At Hilltop Sports & Hilltop Arms, we take your privacy seriously. We collect only the personal data necessary to process your orders, provide customer service, and fulfill legal obligations related to firearm sales.
-
We do not sell or share your personal data with unrelated third parties
-
Website cookies may be used to enhance browsing experience, improve functionality, and analyze traffic
-
All sensitive payment and personal data is encrypted and processed through secure, PCI-compliant providers
By using our website, you consent to our use of cookies and data in accordance with this policy. You may manage your cookie preferences through your browser settings.